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Faylee vs Jam

Faylee and Jam both record bugs in the browser with the console, network requests and device. They differ in what a report holds, what your coding agent gets from it, and who you pay for.

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Choose Faylee if…

  • You want a native page (DOM) replay in the same timeline as the video, network bodies (fetch/XHR) and steps.
  • Your coding agent should get a step-by-step brief for working a recording (get_guide), read the steps (get_steps, or as a Playwright test), and comment back (add_comment).
  • You want to save a bug that already happened with instant replay, which stays in your browser until you share it and has secrets hidden before upload.
  • You want to pay only for people who record. Viewers, link reporters and widget reporters are free.
  • You want recording links and a site widget on Team without a monthly link cap, and your own S3-compatible storage bucket.
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Jam

When Jam might suit you better

  • You need to record from a Mac desktop app or an iOS app. Faylee captures web pages in Chromium browsers.
  • You want AI summaries on the free plan. Faylee’s AI analysis is on Team (100 per member a month).
  • Your support team works in Freshdesk, HubSpot or ServiceNow. Faylee connects Zendesk and Intercom.

Side by side

What each one records, what your coding agent can read, and what you pay for it.

Feature Faylee Team from $12 per member a month Jam Team from $14 per creator a month
Capture
Where it records Chrome extension (also Edge, Brave, Arc) Chrome extension, Mac app, iOS app
Video, screenshots, instant replay Instant replay of the last few minutes Instant replay of the last 2 minutes
Console, network, device With network bodies for fetch/XHR
Steps to reproduce Copy as a list or a Playwright test User events
Page (DOM) replay Native, in the same timeline as the video Via FullStory or LogRocket links
Coding agents
MCP server On every plan, with an agent guide (get_guide)
Agent comments back With add_comment
CLI
Plans
Free plan Up to 3 members, 30 recordings a month, videos up to 5 minutes, viewers free 5 creators, 30 Jams a month, 5-minute recordings, unlimited viewers
Paid plan Team $12 per member a month billed yearly, or $15 monthly; only members who record count Team $14 per creator a month billed yearly
AI summaries Team: 100 per member a month Free: 30 a month; Team: 200 a month
Reports from outside your team
Recording links Team, no install needed Free: 5 a month; Team: 150 a month
Site widget On Team No widget; a recording link can sit behind a button in your product
Support desks Zendesk, Intercom Zendesk, Freshdesk, HubSpot, ServiceNow, JSM, Fin
Integrations
Issue trackers Linear, Jira, GitHub, GitLab, ClickUp, Trello, Asana, Notion, Azure DevOps Jira, Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps, Notion
Sentry Backend errors matched by trace id (Team)
Privacy and data
Redaction before upload In the browser, plus data-faylee-mask Client-side
Your own storage bucket S3-compatible, on Team No, recordings are stored on Jam’s Google Cloud
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Jam details checked on jam.dev (pricing, docs and security pages) in October 2026.

Where they really differ

Both capture the console, network and device. These are the parts that change how a bug gets fixed.

  • What your agent gets

    Faylee hands your agent the whole report over MCP or the CLI: the console, the network with bodies, the steps, the device, and the screen at any moment, rebuilt from the recorded page when there’s no video. get_guide gives it a step-by-step brief for working the recording, and when it’s done it comments back on the recording.

    get_guide · get_steps · add_comment

  • The page, not just the video

    A native DOM replay of the page plays next to the video on one timeline, with network bodies and WebSocket messages, so you can inspect the page at the moment it broke.

    DOM replay · network bodies · WebSockets

  • Who you pay for

    Only members who record are billed. Viewers, and people who send you recordings through a link or the site widget, are free.

    Viewers and reporters free

Switching from Jam

Every new workspace can try Team for 14 days, no card needed.

  1. Install the extension from the Chrome Web Store.

    Chrome Web Store

  2. Connect your issue tracker.

    Issue trackers

  3. Add the MCP server to Claude Code, Codex or Cursor.

    MCP server

Common questions

Anything else is in the docs, or write to us.

Read the docs hello@faylee.app
Does Faylee work in Firefox or Safari?

The extension isn’t available for Firefox or Safari. It runs in Chrome, Edge, Brave and Arc. Recording links open in desktop Chrome, Edge, Firefox and Safari, as screen recordings.

Read more
Can my coding agent read a Faylee report?

Yes. Over the MCP server or the CLI it reads the console, network requests, steps and device of a recording, in Claude Code, Codex, Cursor, VS Code and Claude.ai.

Read more
Who counts as a paid member?

Anyone in your workspace who records, sends recordings to other tools or uses the AI. Viewers, who watch recordings and comment on them, are free on every plan. So are people who send you a recording through a link or the site widget, and anyone who opens a shared link.

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Try it on
your next bug

Add the extension, record a bug, send the link. Your team or your coding agent takes it from there.

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Free for up to 3 members14-day Team trial, no card needed